Our survey department ensures that
everything is in place before any installation commences, this may involve assisting with
matters such as planning permission, if required, landlord's consent and any other issues
arising. We deal with all of these areas so that we get the hassle not you.
Installation
As soon as everything is ready, our installation department will
contact you to arrange a mutually acceptable date to begin. At this point we will explain
exactly what is about to happen and fine-tune the scheduling to ensure it disrupts you as
little as possible. We pride ourselves on our ability to work around people and
businesses, even if this means working out-of-hours - all at the original cost stated in
the proposal.
Post Installation
Once you are happy that the installation lives up to our
performance guarantee and that the site has been cleaned, tidied and made good to your
satisfaction, all of the relevant user manuals are then handed over to you. Before we
leave we will make sure you are fully briefed on how the system works and that you
understand the operating procedure. Even after this we continue to keep in touch with you,
during and beyond the guarantee period, in order to ensure that your investment is
protected.
In the long run, a good service and maintenance contract will save you time, money and
trouble and we believe we have some of the best and most cost effective packages
available.
All of your equipment data is loaded onto our database with all relevant details and
service history. This automatically generates job sheets for our service engineers when it
is time for one of your scheduled service calls. These engineers do any necessary work and
enter the details back onto the database, so it continually provides an up to date record
of your equipment history. These service calls are tailored to your need. Normally there
will be two service calls per year, but further visits, or interim calls to change
filters, can easily be scheduled in.
Under this contract you would also be covered for emergency calls, in the unlikely event
of something going wrong between scheduled visits. The speed of these callouts is again
tailored to the individual needs of each customer.
For vital areas such as computer server rooms we will respond to calls within four to 24
hours, depending on the agreement.
Although there is no compulsion to take up a service and maintenance contract on new
installations, we include details and costs of the package in our original proposal as
part of our pledge to ensure there are no hidden extras. All service contracts are renewed
and reviewed on an annual basis.
